How to Book a Mombasa Transfer — Fixed Price, Confirmed in Minutes
Send your flight or train number on WhatsApp. Price confirmed before you land. Driver at arrivals with your name board.
Send a WhatsApp message — price range back in under 5 minutes
Driver confirmed at least 2 hours before your pickup — name, number, vehicle
Driver tracks your flight or train — arrives timed to your actual landing, not your schedule
3 Steps from Enquiry to Your Hotel Door
Send Your Details on WhatsApp
Message us your route (airport, SGR station, hotel, or port), travel date and time, number of passengers, and any special requirements such as a child seat. Include your flight or train number if you have it.
We reply with a fixed price range for your exact route and vehicle class — usually within a few minutes, any time of day.
Confirm — Driver and Vehicle Assigned
Once you confirm the price, your driver is assigned. You receive the driver’s name, vehicle details, and direct contact number by WhatsApp at least 2 hours before your pickup.
No payment is required upfront. The confirmed fare is settled with the driver on arrival at your destination.
Driver at Arrivals — Name Board Ready
For airport and SGR transfers, your driver monitors your flight or train in real time. If your arrival is delayed, the driver adjusts — you do not need to call or update them.
At the airport, your driver holds a board with your name at the arrivals exit. Walk out of customs directly to your vehicle. No taxi rank, no negotiation.
What to Have Ready Before You Message
| Detail | Why We Need It |
|---|---|
| Flight number or SGR train number | So we can track your actual arrival and adjust pickup timing automatically |
| Pickup address or hotel / resort name | So the driver knows exactly where to collect you or drop you off |
| Drop-off address or hotel / resort name | So we quote the correct route rate |
| Number of passengers | So we assign the right vehicle class |
| Number and size of bags | To confirm the vehicle has adequate boot space |
| Child seat requirement (ages) | So the correct seat is fitted before pickup |
You do not need all of this before messaging — send what you have and we will ask for anything missing.
What Happens if Your Flight or Train Is Delayed
CoastLine drivers monitor your flight or train continuously from booking. If your arrival time changes — whether by 30 minutes or 3 hours — the driver adjusts. You do not need to send an update or make a call. The pickup moves with your actual arrival, and the fare stays fixed.
Free waiting time is included for all airport and SGR transfers: 60 minutes from actual landing for airport pickups, 30 minutes from actual train arrival at Miritini for SGR pickups. If you are delayed beyond this — for example, by a long customs queue — contact your driver directly using the number sent in your booking confirmation.
Payment — How and When
No payment is taken when you book. The confirmed fare is paid to the driver on arrival at your destination. Both cash (KES) and M-Pesa are accepted. The fare is exactly as confirmed — no additions, no airport surcharges, no luggage fees.
Corporate accounts are billed monthly on consolidated invoices. Contact us to set up a corporate account.
Frequently Asked Questions About Booking
How far in advance do I need to book?
Same-day bookings are accepted subject to vehicle availability. Booking at least 24 hours in advance guarantees your preferred vehicle class and pickup time. For peak periods (December, Easter, August) booking 48–72 hours ahead is recommended.
What if I need to change or cancel my booking?
Contact us by WhatsApp or phone as soon as possible. Changes to time, destination, or vehicle class are free before the driver is dispatched. Cancellations more than 4 hours before pickup are free. See the Terms & Conditions for the full cancellation policy.
Can I book a transfer between two hotels — not to or from the airport?
Yes — CoastLine handles hotel-to-hotel, resort-to-resort, and any point-to-point transfer along the coast. Send your pickup and drop-off addresses on WhatsApp and we will confirm the price.
Is there a booking form on the website?
WhatsApp is the fastest way to get a confirmed price — it takes under 5 minutes and works 24/7. There is also a booking page if you prefer to send details by form.
Do you operate at night and on public holidays?
Yes — CoastLine operates 24 hours a day, 7 days a week including public holidays. Pickups between 10pm and 5am carry a fixed night-transfer surcharge, which is always disclosed before you confirm.
Book Your Mombasa Transfer — Confirmed in Minutes
Send your flight or train number and destination on WhatsApp. Fixed price confirmed, driver assigned — name board at arrivals.
No upfront payment.