Terms & Conditions — Booking, Cancellation & Refund Policy

These terms apply to every booking made with CoastLine Transfers, whether online, by phone, or by WhatsApp.

[PLACEHOLDER — legal review required before launch. Drafted from CoastLine’s stated
operational policies (pricing.md, faqs.md) and typical transfer-operator scope; not yet
checked by a lawyer or confirmed with the operator.]

Booking & Confirmation

A booking is confirmed once you receive driver and vehicle details by SMS or WhatsApp, sent at least 2 hours before your scheduled pickup. Same-day bookings are accepted subject to vehicle availability.

Fixed-Price Guarantee

The fare confirmed at booking is the fare paid on completion of the transfer. This includes tolls, parking, and standard waiting time. No additional charges are added after booking except the night-transfer surcharge described below, which is always shown and agreed before you confirm.

Waiting Time

Free waiting time is included from your confirmed flight landing or train arrival time: 60 minutes for airport transfers, 30 minutes for SGR transfers. Waiting time beyond this is handled case by case — contact your driver directly using the number provided in your booking confirmation.

Night-Transfer Surcharge

Pickups between 10pm and 5am carry a fixed surcharge to cover driver night rates. This is shown at booking before you confirm and never added afterward.

Cancellations & Changes

Most changes to time, vehicle class, or destination can be accommodated free of charge before a driver is dispatched. Contact us by phone or WhatsApp as soon as possible if your plans change. [PLACEHOLDER — confirm exact cancellation notice period and any cancellation fee with the operator before launch.]

Child Seats

Vehicles fitted with child seats are available on request, subject to specifying the number and age of children at the time of booking. [PLACEHOLDER — confirm with the operator whether a fee applies.]

Corporate Accounts

Corporate account bookings are billed monthly on consolidated invoices. Standard payment terms are net 14 days from invoice date unless alternative terms are agreed in writing.

Liability

CoastLine Transfers is not liable for delays caused by circumstances outside its control, including flight or train delays, road closures, or traffic incidents — drivers will make reasonable efforts to adjust pickup timing in these cases. [PLACEHOLDER — full liability clause requires legal review.]

Disputes

Concerns about a completed trip should be raised via the contact page as soon as possible so they can be addressed directly.

Last updated: [DATE — set at launch]