Terms & Conditions — CoastLine Transfers

These terms and conditions apply to every booking made with CoastLine Transfers, whether confirmed by WhatsApp, phone, or any other channel. By confirming a booking you agree to these terms.

Booking and Confirmation

A booking is confirmed once you receive driver details and a vehicle confirmation from us by WhatsApp or SMS. This confirmation is sent at least two hours before your scheduled pickup time for advance bookings. Same-day bookings are accepted subject to vehicle availability and are confirmed in the same way.

When booking, please provide your correct name (as you would like it shown on the name board at arrivals), your flight or SGR train number, your pickup and drop-off addresses, your WhatsApp number, and any special requirements such as a child seat or extra luggage.

Fixed-Price Guarantee

The fare quoted and confirmed at booking is the full fare payable on completion of the transfer. It includes all road tolls, standard waiting time, and luggage handling. No additional charges are added after booking except:

• The night-transfer surcharge for pickups between 10pm and 5am — this is always disclosed and agreed before you confirm
• Waiting time beyond the included free period, handled case by case as described below

The driver will not ask you to pay more than the agreed fare. If you are asked to pay an amount different from your confirmed price, contact us immediately on +254 794 301 175.

Waiting Time

Free waiting time is included from your confirmed flight landing time or SGR train arrival time:

• Airport transfers: 60 minutes of free waiting time from your actual landing time
• SGR transfers: 30 minutes of free waiting time from your actual train arrival at Miritini

For other pickups (hotel-to-hotel, port, return transfers), the driver will wait up to 15 minutes from the agreed pickup time. If you require additional waiting time, contact your driver directly using the number provided in your booking confirmation. Extended waiting time beyond the included period may be charged at a rate agreed between you and the driver.

Night-Transfer Surcharge

Pickups between 10pm and 5am carry a fixed surcharge to cover night-rate operating costs. The surcharge amount is confirmed at the time of booking before you confirm. It is never added retrospectively.

Cancellations and Changes

Changes to your booking — including pickup time, vehicle class, or destination — are accepted free of charge provided they are requested before the driver has been dispatched. Contact us by WhatsApp or phone as soon as your plans change.

If you need to cancel a booking entirely:

• More than 4 hours before pickup: full cancellation at no charge
• Within 4 hours of pickup: a cancellation fee of 50% of the confirmed fare may apply
• Driver dispatched and no-show: the full confirmed fare is payable

Cancellations caused by flight cancellations or significant delays outside your control are handled case by case — contact us immediately and we will do our best to reschedule at no extra cost.

Child Seats

Child seats are available on request at no additional charge. To guarantee availability, please specify the number of children and their approximate ages when booking. Child seat requests cannot be guaranteed if not provided at the time of booking.

Luggage

Each vehicle class includes a standard luggage allowance matching its seating capacity — one standard suitcase and one carry-on bag per passenger. If you are travelling with oversized luggage, surfboards, dive equipment, or a volume of bags that would require a larger vehicle, please advise at booking so an appropriate vehicle can be assigned.

Corporate Accounts

Corporate account bookings are billed monthly on consolidated invoices issued within five working days of the month end. Standard payment terms are net 14 days from the invoice date unless alternative terms have been agreed in writing. For corporate account enquiries, contact us at info@mombasaairporttransfers.co.ke.

Liability

CoastLine Transfers maintains appropriate vehicle insurance covering passengers during transfers. We are not liable for delays, missed flights or trains, or other consequences arising from circumstances outside our reasonable control, including air traffic delays, road closures, accidents involving third parties, or acts of nature. Drivers will make every reasonable effort to adjust pickup timing when delays are known in advance.

We are not liable for loss of or damage to personal property, including luggage, left in a vehicle after a completed transfer. If you believe you have left property in a vehicle, contact us immediately and we will assist in retrieving it where possible.

Disputes

If you have a concern about a completed trip, raise it with us as soon as possible via WhatsApp (+254 794 301 175), email (info@mombasaairporttransfers.co.ke), or the contact page. We aim to respond to all complaints within 48 hours.

Changes to These Terms

These terms may be updated from time to time. The version in effect at the time of your booking governs that booking.

Last updated: 16 July 2026