Mombasa Transfer FAQs — Booking, Payment, Delays & Routes

Send a WhatsApp message to +254 794 301 175 with your route, travel date, time, number of passengers, and flight or SGR train number. We reply with a fixed price range, usually within a few minutes. Once you confirm, your driver is assigned and details are sent at least 2 hours before pickup. You can also use the booking page.

Price depends on your destination and vehicle class. As a guide: Nyali from KES 2,800 (saloon) to KES 7,500 (7-seater); Diani from KES 5,500 (saloon) to KES 14,000 (7-seater); Malindi from KES 10,000 (saloon) to KES 24,000 (7-seater). See the full pricing page for all routes and vehicle classes.

No payment is required when you book. The confirmed fare is paid to your driver on arrival at your destination, in cash (KES) or via M-Pesa. The amount paid is exactly as confirmed — no additions at pickup.

No. The confirmed price includes road tolls, parking, and standard waiting time. The only additions ever applied are: (1) the night-transfer surcharge for pickups between 10pm and 5am — always disclosed before you confirm; and (2) extended waiting time beyond the free period, handled case by case. Nothing is added after booking without your agreement.

Changes to pickup time, vehicle class, or destination are free before your driver is dispatched — contact us by WhatsApp or phone as soon as possible. Cancellations more than 4 hours before pickup are free of charge. Cancellations within 4 hours may carry a 50% cancellation fee. See the full Terms & Conditions.

Same-day bookings are accepted subject to vehicle availability. Booking at least 24 hours in advance guarantees your preferred vehicle class. During peak travel periods — December, Easter, August — booking 48–72 hours ahead is recommended.

Your driver monitors your flight continuously from the time of booking. If your arrival time changes, the driver adjusts automatically — no call or message from you is needed. The pickup moves with your actual landing time, and the fare stays fixed.

The same applies to Madaraka Express SGR transfers. Drivers track the train schedule in real time and time their arrival at Miritini Station to your actual arrival, not the printed timetable.

60 minutes of free waiting time is included for airport transfers, measured from your actual landing time. For SGR transfers, 30 minutes of free waiting time is included from your actual train arrival at Miritini Station. For hotel or port pickups, the driver waits up to 15 minutes from the agreed pickup time.

Contact your driver directly using the number provided in your booking confirmation. Extended waiting beyond the free period is handled case by case rather than charged automatically. In practice, most arrivals clear within the free waiting window.

Pickups between 10pm and 5am carry a fixed night-transfer surcharge to cover driver night rates. The surcharge is shown at booking before you confirm and is never added afterward. Daytime arrivals have no surcharge.

CoastLine operates five vehicle classes: Saloon (1–3 passengers), SUV / 4×4 (1–4 passengers), 7-Seater Van (5–7 passengers), 8-Seater Van (6–8 passengers), and Minibus (9–14 passengers). See the fleet page for luggage capacity and vehicle details.

Yes — child seats are available across the fleet at no extra charge. When booking, specify the number of children and their ages so the correct seat type and fitting is arranged before pickup. Child seat availability cannot be guaranteed if not requested at booking.

Each vehicle class accommodates luggage proportional to its passenger capacity — one large suitcase and one carry-on per passenger as a guide. If you are travelling with dive equipment, surfboards, golf clubs, or an unusually large volume of bags, mention this when booking so the right vehicle is assigned. Oversized items that require a larger vehicle may affect the price.

Yes — contact us by WhatsApp before your driver is dispatched. Upgrades are subject to availability. Any price difference is confirmed before the change is finalised.

CoastLine covers all major destinations from Moi International Airport: Nyali, Bamburi, Shanzu, Mtwapa, Likoni, Diani, Ukunda, Kilifi, Malindi, and Watamu. See the full locations page for route details and pricing.

Yes — CoastLine runs dedicated private transfers from Miritini Station to all major destinations on the coast, including Nyali, Bamburi, Shanzu, Diani, Kilifi, Malindi, and Watamu. See SGR transfers for details.

Yes — hotel-to-hotel and resort-to-resort transfers are available. Send your pickup and drop-off addresses on WhatsApp and we will confirm the price. See hotel & resort transfers for more detail.

Yes — CoastLine provides private transfers for cruise ship passengers and crew arriving at Mombasa Port. Drivers wait at the gate with a name board. See port & cruise transfers.

Yes — send your pickup and drop-off points on WhatsApp and we will confirm whether the route is covered and provide a fixed price. We cover destinations beyond those listed on the pricing page for the right request.